Quality Improvements through ISO Standards

Quality Improvements through ISO Standards

In early 2021, the International University of Sarajevo (IUS) initiated a process to enhance the quality management system of its administrative units, aligning with the QA Rulebook. This endeavor involved training employees and preparing the IUS General Secretariat (GS) for certification according to the international standards ISO 9001:2015. "Tuvadria," a reputable certification company based in Germany, was chosen to conduct the external audit of the IUS administrative units. The audit, carried out on July 6, 2022, resulted in a positive outcome, leading to the attainment of the ISO 9001:2015 certificate, valid until July 14, 2025.

Maintaining this certification requires continuous effort. It entails regular internal and external audits, staying updated with new ISO standards requirements, enhancing work systems and processes in administration through documentation updates, meticulous planning and reporting, executing action plans, management oversight, and defining corrective measures. To facilitate these processes and ensure successful certification maintenance, the IUS management opted to engage an expert in ISO certification.

Dr. Davorka Đurić-Ratković, a distinguished expert in ISO standards, was recruited to conduct training for internal auditors, involving eight IUS employees. The training, held on February 22 and 23, 2024, at IUS, included both theoretical and practical components. The practical segment involved scrutinizing the necessary documentation of the Quality Management System (QMS) through internal audits, providing insights into the status and operations of the IUS administrative units.

IUS management expressed satisfaction with the training and fruitful collaboration with Dr. Ratković. They underscored the enhancement of quality as a strategic goal of IUS in the foreseeable future. It was emphasized that collective efforts and synergy across all strategic goals are essential to enhance the overall quality system at IUS. Noteworthy progress has been achieved, not only in administrative but also academic and research domains. Integration of new technologies and teaching innovations has led to improved quality and efficiency in the teaching process, resulting in greater student satisfaction and positive feedback in student surveys. Moreover, collaboration with relevant stakeholders and promotion of socially responsible activities, in line with the Sustainable Development Goals, have further bolstered the University's reputation and highlighted its significant educational role in society.